Premium+ Terms

These terms of use govern the rights and obligations of visitors and users (hereinafter “You” or “User“) of the website www.campergugu.com operated by Camperguru s.r.o, ID number 10914633, based in Luleč 424, registered in Commercial Register of the Regional Court in Brno under file No. C 12359/KSBR (hereinafter referred to as the “Operator“), and other platforms (e.g. mobile applications or sites on social networks) operated by the Operator, to which these conditions apply mutatis mutandis (hereinafter collectively referred to as the “Web“) and services provided via the Web ( hereinafter referred to as “Services“, the Web and the Services hereinafter collectively referred to as “Camperguru.com“). By using Camperguru.com, the user expresses that he/she has read these conditions and agrees with them.

1. Web Content

The content of the Website is information intended for Users from the general public. These include articles from the field of travel and camping intended for the general public, information on ongoing events related to the topic of camping and links to other professional sites, organisations, recreational facilities owners, camping operators as well as information provided for questions asked by the general public and specialised services and consultation services provided by the Operator.

2. The purpose Premium+ subscription

The purpose of the Camperguru.com Premium+ subscription is to increase the amount of information available to the general public in the area of camping and travel activities. The information contained within the Camperguru.com Premium+ subscription is for information only and in no event is a substitute for original content of the individual camping operators (or any another recreational activity site providers) websites; it serves as an alternative and optional source of information. By using the Premium+ subscription, the User acknowledges that the information provided via the Premium+ subscription is of a general nature, may be inaccurate or of older origin and does not take into account the User's individual needs. If the User needs the most up to date information, they should contact a recreational facility owner directly.

3. Registration and user account

To use some Services, it is necessary to register the User (hereinafter referred to as “Registration“), on the basis of which a User account (hereinafter referred to as “Account“) is created. Registration is performed via a form or other technical means chosen by the User and requires the User to provide personal data at least to the extent necessary to use the given Service. To successfully complete the Registration, you need to follow the steps described on the Website. The operator reserves the right to exclude certain services, for which registration can take place in a different manner, which will be described with this specific service.

4. Personal data processing

To use the Services, it is necessary to process the User's personal data, including special categories of data on health, which is why the Operator requires the User's consent to process this personal data. Information regarding the principles of personal data protection at the Camperguru.com is available HERE

5. Rights and obligations of the User

By using the Camperguru.com Premium+ subscription, the User acknowledges that they have read these terms and conditions and agrees with them. The User expressly acknowledges and agrees that a breach of these terms of use or of legislation can lead to revocation of access to the Camperguru.com Premium+ subscription and cancellation of the Account. By using the Camperguru.com Premium+ subscription the User declares and guarantees that they have full legal capacity and that all information provided via the Camperguru.com Premium+ subscription is complete, true, accurate, and correct. When using the Camperguru.com Premium+ subscription, the User must act in accordance with these terms and conditions and legislation, and in particular must not damage or otherwise infringe upon the rights of the Operator, Users, or third parties, and must not misuse, block, change, or otherwise interfere with the operation of the Camperguru.com. The User is entitled to share information obtained via the Camperguru.com Premium+ subscription only with Operator consent; if the User share information via the Camperguru.com Premium+ subscription with an individual other than the User himself, the User declares and guarantees to the Operator that he has prior consent from Operator to provide such information, and the User is responsible for any damages or financial losses incurred to the Operator or other entities if it turns out that the User had not been granted consent to provide the information.

6. Service fees

Use of stipulated Services is subject to a fee. The price always depends on the conditions published by the Operator on the Website, and the User is always informed of the price prior to using Premium+ subscription features, using the Consultation Service (live chat), according to the CURRENT PRICELIST on the Website.

7. Consultation service

The Camperguru.com Premium+ subscription includes a consultation service where Users' questions are answered by Camperguru.com live chat operators, and in the case of some areas other travel and camping professionals (for example Camperguru.com ambassadors, individual recreational site owners and similar) (hereinafter “Colleagues“) working with the Operator (hereinafter the “Consultation Service“). In the Consultation Service, Users' queries in the area of camping and travel are answered, with these answers being provided based on information available to the answering Colleague. Within the Consultation Service, general information is provided in the area of camping and other travel informations. The Consultation Service does not serve as a substitute for immediate reservation and / or confirmed (instant) booking of campsites and other similar facilities ; it serves as an alternative and personal source of information. The Operator emphatically recommends that Users seek out contact with a recreational facility owner directly. The User is responsible for the consequences of failure to contact campsite or other recreational facility owner / operator directly, in particular for binding confirmation of his planned stay. 

8. Use of the Consultation Service

To submit a query to the Consultation Service it is necessary to a live chat feature on the Website; in order for a User to submit a question and for it to be answered, the User must have agreed to these terms and conditions of use.

9. Response time

Answers to queries submitted within the Consultation Service are usually provided within 24 (nedame radeji vic?) hours, unless specified otherwise by the Operator. The Operator reserves the right to stipulate different response times for answers to queries which include participation of the 3rd parties.

10. Copyright content

The website and its contents are protected, in particular, by Act No 121/2000, on copyright, as amended, and Act No 89/2012, the Civil Code, as amended. Publication or other use of the Website's content for commercial or non-commercial purposes is possible only with the Operator's written consent.

11. Advertising

The Website may contain commercial messages that are marked in accordance with applicable legislation, in particular in accordance with Act No 40/1995 on the regulation of advertising, as amended. 40/1995.

12. Consumers

In cases where the User is a consumer in relation to the Operator and a consumer dispute arises that cannot be resolved by mutual agreement, such a User may submit a proposal for out-of-court settlement of a consumer dispute to the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, with its registered office at Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: adr.coi.cz). In these cases, a user who is in the position of a consumer may also take advantage of an on-line consumer dispute resolution platform that has been established by the European Commission and is available on-line at: https://ec.europa.eu/consumers/odr/. According to these terms of use, the contract on delivery of Services and content via the Website cannot be withdrawn from in accordance with § 1837(l) of Act No 89/2012, the Civil Code, as amended, according to which a consumer withdraw from a contract on delivery of digital content.

13. Changes to the website

The Operator reserves the right to change the content and access to Camperguru.com Premium+ subscription, both on the basis of its decision and, if necessary, on the basis of contracts in the case of Users to whom the Services are provided. Planned major changes to the site's content and to its use will always be accompanied by the date of the change.

14. Applicability of terms of use

These terms and conditions, as well as any changes thereto, come into force and effect the moment they are published. The Operator may unilaterally change commercial terms of use by publishing new commercial terms of use; this change is without prejudice to any rights the User has acquired.

Date of publication: Jan 25, 2023