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The Camperguru.com Premium+ subscription includes a consultation service where Users' questions are answered by Camperguru.com live chat operators, and in the case of some areas other travel and camping professionals (for example Camperguru.com ambassadors, individual recreational site owners and similar) (hereinafter “Colleagues“) working with the Operator (hereinafter the “Consultation Service“). In the Consultation Service, Users' queries in the area of camping and travel are answered, with these answers being provided based on information available to the answering Colleague. Within the Consultation Service, general information is provided in the area of camping and other travel informations. The Consultation Service does not serve as a substitute for immediate reservation and / or confirmed (instant) booking of campsites and other similar facilities ; it serves as an alternative and personal source of information. The Operator emphatically recommends that Users seek out contact with a recreational facility owner directly. The User is responsible for the consequences of failure to contact campsite or other recreational facility owner / operator directly, in particular for binding confirmation of his planned stay.
To submit a query to the Consultation Service it is necessary to a live chat feature on the Website; in order for a User to submit a question and for it to be answered, the User must have agreed to these terms and conditions of use.
Answers to queries submitted within the Consultation Service are usually provided within 24 (nedame radeji vic?) hours, unless specified otherwise by the Operator. The Operator reserves the right to stipulate different response times for answers to queries which include participation of the 3rd parties.
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The Website may contain commercial messages that are marked in accordance with applicable legislation, in particular in accordance with Act No 40/1995 on the regulation of advertising, as amended. 40/1995.
The Operator reserves the right to change the content and access to Camperguru.com Premium+ subscription, both on the basis of its decision and, if necessary, on the basis of contracts in the case of Users to whom the Services are provided. Planned major changes to the site's content and to its use will always be accompanied by the date of the change.
Date of publication: Jan 25, 2023
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