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Camperugu Privacy Policy

We take privacy seriously. The company Camperguru s.r.o. (Camperguru) respects your privacy and is committed to protecting your personal data. In the following privacy notice, we inform you about the details of the processing of your personal data and your related rights. This notice tells you how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Important Information and Who is Camperguru

This version of our privacy policy was last updated on August 11, 2021.

Purpose of this Privacy Policy

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.

This privacy policy aims to give you information on how Camperguru collects and processes your personal data through your use of this website, including any data you may provide through this website when you register on our website or buy services from us via the website.

This website is not intended for children and we do not knowingly collect data relating to children.

Personal Data Controller

Camperguru s.r.o. is the controller and responsible for your personal data. The company may be called “Camperguru”, “we”, “us” or “our” in this Privacy Policy. Camperguru s.r.o. is a company incorporated in Czechia under company number 10914633. Our registered office is at Lulec 424, 683 03, Czechia.

You are welcome to contact us if you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below and we would consult those with a relevant advisor.

Contact Details

Name: Camperguru s.r.o.
Email: the@camperguru.com
Postal address: Lulec 424, 683 03, Czechia
Telephone: +420 608 705 644

You have the right to make a complaint at any time to the supervisory authority for data protection issues in Czechia. We would, however, appreciate the chance to deal with your concerns before you approach the national authority, so please contact us in the first instance.

Changes to the Privacy Policy and Your Duties

This privacy policy only applies to this website operated by us and not websites linked or mentioned within the website’s content.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

External Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The Data Camperguru Collects About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous or anonymized data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in following groups:

We collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but the law does not consider it personal data because this data does not reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Cookies Management

If you do not wish to use Camperguru cookies, you can, at any time, refuse the registration of cookies in your browser.

Settings of your Internet browser — this operation might lead to the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or the loss of certain settings, history or other information. For the management of cookies and user choices, the configuration of each browser is different. It is described in the help menu of the browser, which enables you to know how to modify your cookie settings.

If You Fail to Provide Personal Data

If we need to collect personal data to be able to fulfil a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract. In that case, we may have to cancel a service you have ordered but we will notify you if this is the case at the time.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you including through:

4. How Camperguru Uses Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in the list in paragraph 4 above.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who need to access that data for business purposes. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data in which case we may use this information indefinitely without further policy to you for research or statistical purposes. In some other circumstances you can ask us to delete your data.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

If you wish to exercise any of the rights set out above, please contact us.

Fee Requirements

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in some circumstances.

What We May Need From You

We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to anybody who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Last updated on: August 11, 2021