Camperguru Privacy Policy

We take privacy seriously. The company Camperguru s.r.o. (Camperguru) respects your privacy and is committed to protecting your personal data. In the following privacy notice, we inform you about the details of the processing of your personal data and your related rights. This notice tells you how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This Privacy Policy aims to give you information on how Camperguru collects and processes your personal data through your use of this website, including any data you may provide through this website when you register on our website or buy services from us via the website.

This Privacy Policy may be amended from time to time. The latest version of this Privacy Policy shall always apply.

This version of our privacy policy was last updated on November 23, 2022.

1. Important Information and Who is Camperguru

Purpose of this Privacy Policy

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.

This privacy policy aims to give you information on how Camperguru collects and processes your personal data through your use of this website, including any data you may provide through this website when you register on our website or buy services from us via the website.

This website is not intended for children and we do not knowingly collect data relating to children.

Personal Data Controller

Camperguru s.r.o. is the controller and responsible for your personal data. The company may be called “Camperguru”, “we”, “us” or “our” in this Privacy Policy. Camperguru s.r.o. is a company incorporated in Czechia under company number 10914633. Our registered office is at Lulec 424, 683 03, Czechia.

You are welcome to contact us if you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below and we would consult those with a relevant advisor.

Contact Details

Name: Camperguru s.r.o.
Email: the@camperguru.com
Postal address: Lulec 424, 683 03, Czechia
Telephone: +420 608 705 644

Applicability and Your Duties

This privacy policy only applies to this website operated by us and not websites linked or mentioned within the website’s content.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

External Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of website you visit.

2. The Data Camperguru Collects About You

Personal data, or personal information, means any information about an identified or identifiable. It does not include data where the identity has been removed (anonymous or anonymized data).

If we need to collect personal data to be able to fulfil a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract. In that case, we may have to cancel a service you have ordered but we will notify you if this is the case at the time.

We do not collect any special categories of Personal Data, nor do we collect any information about criminal convictions and offences.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in following groups:

• Identification data — We process in particular the name and surname to identify you while you are using our service. We can also process your marital status, title, date of birth and/or gender.
• Contact details — We process in particular the e-mail address and telephone number so we can make our platform available to you and be able to communicate with you.
• Payment and billing details — We process in particular the billing address, the data related to banking accounts and data related to invoices and payments to properly process your payments, where applicable.
• Records of our mutual communication — We process any personal data contained in this communication as we record and further work with this communication.
• Information related to our service and your profile — We are also processing data such as your username and password, purchases or orders made by you, your interests, preferences, camping equipment, feedback and survey responses.
• Information from cookies and other tracking technologies — If you have enabled the storage of so-called cookies in your browser, they send us additional information, for example about the pages you visit and the user preferences on your computer. — For the optimal display of our website and services, we use information about your operating system (for example, Windows or macOS), its version and technical data about the devices from which you log in (for example, the type of your smartphone). This helps us to continuously improve our services and adapt them to your technical capabilities. — For more information on the use of cookies and similar technologies, please see section “Use of cookies and digital identifiers“.
• Information about usage of web presentation — By using the internet environment and visiting our website, you automatically send the IP address of your device. We can therefore detect the network number and subnet in which your device is located. — From the logs, where information about your activity on the website is also recorded for security reasons, we can read the length of a single login, the actions you have performed on the website and information about the data filled in the forms.

Cookies Setup

Settings of your Internet browser — this operation might lead to the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or the loss of certain settings, history or other information. For the management of cookies and user choices, the configuration of each browser is different. It is described in the help menu of the browser, which enables you to know how to modify your cookie settings. If you do not wish to use Camperguru cookies, you can, at any time, refuse the registration of cookies in your browser.

3. Purposes Of Processing

For Our Customers

If you are our customer, your personal data will be processed for the following purposes:

• Fulfilment of contracts between us — Our processing of your personal data is necessary to successfully concluding contracts with you and measuring your performance according to contract. — For this purpose, we process Identification data, Contact details, Payment and billing details, Records of our mutual communication and Information related to our service and your profile. — The legal basis for processing here is performance of a contract. We generally retain your personal data for the duration of the contracting process and for the time we are fulfilling our mutual obligations from the contract.

• Internal evidence and protection of our rights and claims — Our processing of your personal data is also necessary to properly protect our rights and claims and keep internal evidence of our customers, including personal data needed for debt collection and/or effective defence in any dispute (defence of the legal claims of the controller in judicial, extrajudicial, enforcement or other similar proceedings where, without the use of the processed data, the protection of the our rights could be jeopardised or prevented). — For this purpose, we process Identification data, Contact details, Payment and billing details, Records of our mutual communication and Information related to our service and your profile. — The legal basis for processing here is our legitimate interest. — Personal data are generally retained for the duration of statutory limitation period, including any possible suspension or interruption of this period, but typically no longer than 16 years after the termination of contract with us (i.e. for as long as necessary to keep data about rights and claims arising mostly from contractual relationships).

• Fulfilment of legal duties — We must comply with certain legal obligations imposed on us a data controller and business legal entity. Therefore, we need to process your personal data to properly address these legal obligations. — For this purpose, we may process various categories of personal data, especially Identification data, Payment and billing details, Contact details and Records of our mutual communication. — The legal basis for processing is compliance with legal obligation. Personal data are retained for the period set in the applicable legal regulation.

For Web Visitors

If you visited our web presentation, your personal data will be processed for the following purposes:

• Operation of web presentation and its security — Our processing of your personal data is necessary for our website operation, including presentation and functionality of the website and ensuring your safety on our website. Within this purpose, we identify you as a visitor during the web browsing or during repeated logins on our website. — For this reason, we process Information about usage of web presentation and Information from cookies and other tracking technologies, which is necessary for operation of web presentation. — The legal basis for processing here is our legitimate interest. — We generally retain your personal data for up to 2 years after yours visit to our web presentation.
• Customization of web presentation (preferences) — Our processing of your personal data is necessary for keeping your preferences and customize web presentation following these preferences as well as simplify browsing our website for you. Within this purpose, we customize web presentation to your preferences, such as location, language choices and your device. — The legal basis for processing Information about usage of web presentation for this purpose is our legitimate interest on customization of web presentation to preferences of customers and we generally retain your personal data for up to 2 years after yours visit to our web presentation. — With your consent, we also process Information from cookies and other tracking technologies, which is necessary for customization of web presentation (preferential cookies), while your data may also be transferred to third parties. The legal basis for processing here is therefore your consent, given through the Cookies Sidebar. We retain your data for the duration of your consent but in any case no longer than 2 year from receiving your consent.
• Analysis of visits of web presentation (statistics) — Our processing of your personal data is necessary for understanding the way in which visitors use our web presentation. Within this purpose, we monitor traffic on our website, optimize our website, ensure the security both of the website and your data and make the web presentation more seamless and user-friendly. — The legal basis for processing Information about usage of web presentation for this purpose is our legitimate interest on gathering information about usage of our web presentation for its further improvement and we generally retain your personal data for up to 2 years after yours visit to our web presentation. — With your consent, we also process Information from cookies and other tracking technologies, which is necessary for customization of web presentation (statistical cookies), while your data may also be transferred to third parties. The legal basis for processing here is therefore your consent, given through the Cookies Sidebar. We retain your data for the duration of your consent but in any case no longer than 2 year from receiving your consent.
• Promotion and marketing on our web presentation (marketing) — Our processing of your personal data is necessary for gathering information about personal preferences of each user for presentation of advertisement and subsequent presentation of this advertisement. Within this purpose, we promote and market services and products on the website, and show you marketing communication related to services and products you expressed your interest and promote our brand through online promotion. — The legal basis for processing Information about usage of web presentation for this purpose is our legitimate interest on promotion of the sale of our products and services and we generally retain your personal data for up to 2 years after yours visit to our web presentation. — With your consent, we also process Information from cookies and other tracking technologies, which is necessary for customization of web presentation (marketing cookies), while your data may also be transferred to third parties. The legal basis for processing here is therefore your consent, given through the Cookies Sidebar. We retain your data for the duration of your consent but in any case, no longer than 2 year from receiving your consent.

4. Sources Of Personal Data

We process the data that you provide to us when we are concluding contract and when you are registering on and/or visiting our website. You may give us your data by filling in forms or by corresponding with us by post, phone, email, online messengers or otherwise, when you apply for our services, create an profile on our website, call us by phone,  subscribe to our service or newsletters, request marketing to be sent to you, enter a competition, promotion or survey or give us any feedback.

We may also collect some of the data when you use our services and visit our website (including data about your behaviour on the website) or when you communicate with us. We obtain other data by deriving it from the data set out above.

We may then receive additional personal data from our partners who are controllers of your personal data and who transfer it to us in relation to the transaction between them and you – typically partners who operate campsites. We also can receive technical data about the devices from which you log in (for example, the type of your smartphone). This helps us to continuously improve our services and adapt them to your technical capabilities.

5. Cookies And Other Digital Identifiers

Each time you visit our website, we store cookies, which are small files containing information about your visit, on your device and read them on subsequent visits. We use both cookies that are deleted after your visit on our website and cookies that remain on your device for a set period, but no longer than 2 years. In addition to cookies, we also use other similar technologies, such as web beacons, or small images contained in our platform that are loaded by your device and have a similar function to cookies.

Some of the cookies we use are necessary for the proper operation of or web presentation of our website, for example, to secure your access to the website. Some cookies use your preferences to personalize the content of the website and mark content that you have already viewed. If you block these cookies in your browser, the website may not function properly, and it may not be technically possible to provide you with some of our services.

6. Processors And Other Personal Data Recipients

The processing of your personal data involves processors who always process personal data for the purposes set out above and in accordance with our instructions. These processors include service providers (acting as processors) who provide IT and system administration services, accommodation providers (such as campsites) when you are booking a spot, professional advisers (who may be acting as processors or joint controllers) including lawyers, bankers, accountants and insurers who provide legal, banking, accounting, insurance or other consultancy services or processors for processing of data from our cookies and digital identifiers on our website.

As part of the transfer of data to our processors, we may also transfer your data to third countries outside the European Union that do not ensure an adequate level of protection of personal data. We will only make any such transfers if the processor in question commits to comply with the standard contractual clauses issued by the European Commission and available at Europa.eu.

7. Measures For Data Protection

Protecting your data is our priority. For this reason, we have adopted, maintain and continuously improve our technical and organizational measures to protect against the leakage, loss, deletion or misuse of personal data.

We limit access to your personal data to those employees, agents, contractors and other third parties who need to access that data for business purposes. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Your Rights Related To Processed Personal Data

Just as we have rights and obligations when processing your personal data, you have certain rights when we are processing your personal data. You can exercise all these rights, as well as make enquiries or complaints, by contacting us by email at the@camperguru.com. We will always deal with your request as soon as possible, but at the latest within one month. In exceptional cases, we may extend this period by a further two months, in particular due to the complexity of your request. We will inform you of this extension.

We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to anybody who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Specifically, you have the following rights in relation to the processing of your personal data:

• Right to withdraw consent — You have the right to withdraw your consent to the processing of your personal data at any time where applicable. You can do this on our website or by sending an email with the following text: ‘I do not consent to the further processing of personal data for the purpose of promotion and marketing on your website' or any similar text to e-mail address mentioned above. However, withdrawal of consent does not affect the lawfulness of processing prior to such consent. Please note that in this case, your personal data will be deleted and some features of the services or website may not be accessible.
• Right to access — You have the right to obtain confirmation from us as to whether we are processing your personal data. — If we are processing your personal data, you also have the right to request access to information about the purpose and scope of the processing, the recipients of the data, the duration of the processing, the right to rectification, erasure, restriction of processing and to object to processing, the right to lodge a complaint with a supervisory authority and the sources of the personal data (this information is already provided in this document). — You can also ask us for a copy of the personal data we process. We provide the first copy free of charge, others may already be subject to a fee. The scope of the data provided may be limited so as not to interfere with the rights and freedoms of others.
• Right to rectification — You have the right to request us to correct inaccurate personal data concerning you. Depending on the purpose of the processing, you may also have the right to have incomplete personal data completed, including by providing an additional declaration.
• Right to erasure (“right to be forgotten”) — You have the right to request the erasure of your personal data. — However, you cannot exercise this right if the processing is necessary for compliance with our legal obligations or for the performance of tasks in the public interest or for protection of our rights and claims. — Where:
  • we no longer need your personal data for the purposes for which it was collected or processed;
  • you withdraw the consent on the basis of which the personal data was processed and there is no further reason for processing it:
  • you object to processing and there are no other purposes for processing, or you object to processing for direct marketing purposes;
  • the personal data are processed against the law.
• Right to restrict the processing — You have the right to request restriction of the processing of your personal data where:
  • you contest the accuracy of your personal data; in this case, you may request restriction of processing until the accuracy of the personal data is verified;
  • the processing is against the law and you request restriction of the processing of your personal data instead of erasure;
  • we no longer need your personal data for the purposes for which it was collected or processed, but you require it for the establishment, exercise or defence of your legal claims;
  • you have objected to the processing of your personal data; in this case, you may request a restriction of processing pending verification that our legitimate interests prevail.
• Right to portability — You have the right to obtain a copy of your personal data that we process by automated means on the basis of your consent or for the performance of a contract. We will transmit this data in a commonly used and machine-readable format to you or to a controller designated by you, if technically feasible. The scope of the data provided may be limited to avoid interference with the rights and freedoms of others.
• Right to object to processing — You have the right to object to the processing of your personal data that we process on the basis of our legitimate interest. We will stop processing your data if there are no other reasons for processing or if the processing is not necessary for the protection of our rights and claims or if you object to processing for direct marketing purposes.
• Right to lodge a complaint — In addition to the possibility of exercising your rights with our company or our data protection officer, you may also lodge a complaint with the relevant supervisory authority, which is the Office for Personal Data Protection located at Pplk. Sochora 27, 170 00 Prague 7.

9. Final Statements

Fee Requirements

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in some circumstances.

What We May Need From You

We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to anybody who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Last updated on: November 23, 2022.