Camperguru Privacy Policy

We take privacy seriously. The company Camperguru s.r.o. (Camperguru) respects your privacy and is committed to protecting your personal data. In the following privacy notice, we inform you about the details of the processing of your personal data and your related rights. This notice tells you how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This Privacy Policy aims to give you information on how Camperguru collects and processes your personal data through your use of this website, including any data you may provide through this website when you register on our website or buy services from us via the website.

This Privacy Policy may be amended from time to time. The latest version of this Privacy Policy shall always apply.

This version of our privacy policy was last updated on November 23, 2022.

1. Important Information and Who is Camperguru

Purpose of this Privacy Policy

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.

This privacy policy aims to give you information on how Camperguru collects and processes your personal data through your use of this website, including any data you may provide through this website when you register on our website or buy services from us via the website.

This website is not intended for children and we do not knowingly collect data relating to children.

Personal Data Controller

Camperguru s.r.o. is the controller and responsible for your personal data. The company may be called “Camperguru”, “we”, “us” or “our” in this Privacy Policy. Camperguru s.r.o. is a company incorporated in Czechia under company number 10914633. Our registered office is at Lulec 424, 683 03, Czechia.

You are welcome to contact us if you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below and we would consult those with a relevant advisor.

Contact Details

Name: Camperguru s.r.o.
Email: the@camperguru.com
Postal address: Lulec 424, 683 03, Czechia
Telephone: +420 608 705 644

Applicability and Your Duties

This privacy policy only applies to this website operated by us and not websites linked or mentioned within the website’s content.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

External Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of website you visit.

2. The Data Camperguru Collects About You

Personal data, or personal information, means any information about an identified or identifiable. It does not include data where the identity has been removed (anonymous or anonymized data).

If we need to collect personal data to be able to fulfil a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract. In that case, we may have to cancel a service you have ordered but we will notify you if this is the case at the time.

We do not collect any special categories of Personal Data, nor do we collect any information about criminal convictions and offences.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in following groups:

Cookies Setup

Settings of your Internet browser — this operation might lead to the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or the loss of certain settings, history or other information. For the management of cookies and user choices, the configuration of each browser is different. It is described in the help menu of the browser, which enables you to know how to modify your cookie settings. If you do not wish to use Camperguru cookies, you can, at any time, refuse the registration of cookies in your browser.

Wistia

Statistics, Marketing/Tracking

Usage

We use Wistia for video display. Read more

Sharing data

For more information, please read the Wistia Privacy Statement.

Statistics

Name
Expiration
persistent
Function
Store if the user has seen embedded content

Marketing/Tracking

Name
Expiration
persistent
Function
Store performed actions on the website

Pretty Links

Statistics, Statistics (anonymous)

Usage

We use Pretty Links for content management. Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
1 year
Function

Statistics (anonymous)

Name
Expiration
1 year
Function
Store number of visits

Clicky

Statistics

Usage

We use Clicky for website statistics. Read more

Sharing data

For more information, please read the Clicky Privacy Statement.

Statistics

Name
Expiration
session
Function
Store first visit to the site
Name
Expiration
session
Function
Store which page was visited first

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
Expiration
1 day
Function
Store and count pageviews
Name
Expiration
2 years
Function
Store and count pageviews
Name
Expiration
1 year
Function
Store and count pageviews
Name
Expiration
1 minute
Function
Store number of service requests

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
1 day
Function
Store language settings

Google reCAPTCHA

Marketing/Tracking

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing/Tracking

Name
Expiration
session
Function
Read and filter requests from bots
Name
Expiration
session
Function
Read and filter requests from bots
Name
Expiration
persistent
Function
Read and filter requests from bots

Google Maps

Marketing/Tracking

Usage

We use Google Maps for maps display. Read more

Sharing data

For more information, please read the Google Maps Privacy Statement.

Marketing/Tracking

Name
Expiration
expires immediately
Function
Read user IP address

YouTube

Marketing/Tracking, Functional

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing/Tracking

Name
Expiration
session
Function
Store location data
Name
Expiration
session
Function
Store and track interaction
Name
Expiration
8 months
Function
Store user preferences

Functional

Name
Expiration
6 months
Function
Provide bandwidth estimations

Instagram

Marketing/Tracking

Usage

We use Instagram for display of recent social posts and/or social share buttons. Read more

Sharing data

For more information, please read the Instagram Privacy Statement.

Marketing/Tracking

Name
Expiration
1 year
Function
Store ad display frequency

Miscellaneous

Functional

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
Expiration
Function
Name
cookieModal
Expiration
Function
Name
continueReview
Expiration
Function
Name
Expiration
Function
Name
Expiration
Function
Name
loglevel
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
wpr-hash
Expiration
Function
Name
Expiration
Function
Name
_fbp
Expiration
Function
Name
_referrer_og
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
Expiration
Function
Name
breeze_folder_name
Expiration
Function
Name
Expiration
Function
Name
cmplz_consenttype
Expiration
365 days
Function
Name
WP_DATA_USER_2
Expiration
Function
Name
newsletterModal
Expiration
Function
Name
wordpress_test_cookie
Expiration
Function
Name
PHPSESSID
Expiration
Function
Name
crisp-client/socket/f7130fac-4b40-44c7-9630-e019d23d594b
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
crisp-clientsocketf7130fac-4b40-44c7-9630-e019d23d594b
Expiration
Function
Name
WP_DATA_USER_13
Expiration
Function
Name
WP_DATA_USER_23
Expiration
Function
Name
WP_DATA_USER_3
Expiration
Function
Name
wp-autosave-block-editor-post-36196
Expiration
Function
Name
sq_sla
Expiration
Function
Name
wp-autosave-block-editor-post-63121
Expiration
Function

Functional

Name
uid
Expiration
Function

3. Purposes Of Processing

For Our Customers

If you are our customer, your personal data will be processed for the following purposes:

For Web Visitors

If you visited our web presentation, your personal data will be processed for the following purposes:

4. Sources Of Personal Data

We process the data that you provide to us when we are concluding contract and when you are registering on and/or visiting our website. You may give us your data by filling in forms or by corresponding with us by post, phone, email, online messengers or otherwise, when you apply for our services, create an profile on our website, call us by phone,  subscribe to our service or newsletters, request marketing to be sent to you, enter a competition, promotion or survey or give us any feedback.

We may also collect some of the data when you use our services and visit our website (including data about your behaviour on the website) or when you communicate with us. We obtain other data by deriving it from the data set out above.

We may then receive additional personal data from our partners who are controllers of your personal data and who transfer it to us in relation to the transaction between them and you – typically partners who operate campsites. We also can receive technical data about the devices from which you log in (for example, the type of your smartphone). This helps us to continuously improve our services and adapt them to your technical capabilities.

5. Cookies And Other Digital Identifiers

Each time you visit our website, we store cookies, which are small files containing information about your visit, on your device and read them on subsequent visits. We use both cookies that are deleted after your visit on our website and cookies that remain on your device for a set period, but no longer than 2 years. In addition to cookies, we also use other similar technologies, such as web beacons, or small images contained in our platform that are loaded by your device and have a similar function to cookies.

Some of the cookies we use are necessary for the proper operation of or web presentation of our website, for example, to secure your access to the website. Some cookies use your preferences to personalize the content of the website and mark content that you have already viewed. If you block these cookies in your browser, the website may not function properly, and it may not be technically possible to provide you with some of our services.

6. Processors And Other Personal Data Recipients

The processing of your personal data involves processors who always process personal data for the purposes set out above and in accordance with our instructions. These processors include service providers (acting as processors) who provide IT and system administration services, accommodation providers (such as campsites) when you are booking a spot, professional advisers (who may be acting as processors or joint controllers) including lawyers, bankers, accountants and insurers who provide legal, banking, accounting, insurance or other consultancy services or processors for processing of data from our cookies and digital identifiers on our website.

As part of the transfer of data to our processors, we may also transfer your data to third countries outside the European Union that do not ensure an adequate level of protection of personal data. We will only make any such transfers if the processor in question commits to comply with the standard contractual clauses issued by the European Commission and available at Europa.eu.

7. Measures For Data Protection

Protecting your data is our priority. For this reason, we have adopted, maintain and continuously improve our technical and organizational measures to protect against the leakage, loss, deletion or misuse of personal data.

We limit access to your personal data to those employees, agents, contractors and other third parties who need to access that data for business purposes. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Your Rights Related To Processed Personal Data

Just as we have rights and obligations when processing your personal data, you have certain rights when we are processing your personal data. You can exercise all these rights, as well as make enquiries or complaints, by contacting us by email at the@camperguru.com. We will always deal with your request as soon as possible, but at the latest within one month. In exceptional cases, we may extend this period by a further two months, in particular due to the complexity of your request. We will inform you of this extension.

We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to anybody who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Specifically, you have the following rights in relation to the processing of your personal data:

9. Final Statements

Fee Requirements

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in some circumstances.

What We May Need From You

We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to anybody who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Last updated on: November 23, 2022.